UPFLEX & PRIORITY PASS PARTNERSHIP TERMS OF SERVICE
LAST UPDATED: 9 May 2023
USER TERMS OF SERVICE
Our Service enables individuals and/or companies (“Guests”, “you” or “Users”) to book on demand workspaces, which include desks, meeting rooms, and individual offices, (collectively, “Spaces”) for use through the Upflex Platform on the Upflex website located at https://upflex.com/ (the “Site”) or through our Upflex mobile application (the “Mobile App”). All Spaces listed on the Upflex Platform are owned and operated by independent third parties (“Space Partners”).
These terms and conditions (these “Terms of Service”) govern your use of the Site and the Mobile Application, and all associated services (together with the Site and the Mobile Application, the “Service”) made available by Upflex, Inc. (“us”, “we”, or “Upflex”). By accessing, using, or participating in the Service, you (“you” or the “User”) agree to be bound by these Terms of Service, and Data Processing Agreement (Insert Hyper link). Please read them carefully.
Additional terms may apply to your use of a specific Upflex Service. These additional terms will be available with the relevant Upflex Service, and will become part of your agreement with us if you use that Service. Any conflict between these Terms of Service and any additional terms, these Terms of Service will govern. As Upflex is an aggregator of third-party Spaces, the terms including local house rules of the particular space will be additional terms that apply to use of the space for that booking. If there are any conflict between Upflex Terms of Service and the Space Partners specific terms will govern.
Upflex may change these Terms of Service from time to time. Changes will be effective when Upflex posts updated Terms of Service at this location or within the applicable Service and the “Last updated” date set forth above will be updated accordingly. Upflex shall provide notice of any changes to the User Term of Service. Your continued access or use of the Service after such posting confirms your consent to be bound by the updated Terms of Service. Any revisions to these Terms of Service will become effective the first time you access or use the Service after such changes have been posted. If you do not agree to abide by these Terms of Service, you are not authorized to use, access or participate in (or continue to use, access or participate in) the Service.
These Terms of Service require the use of arbitration to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to you in the event of a dispute.
THE SERVICE COMPRISES AN ONLINE PLATFORM THROUGH WHICH A SPACE PARTNER MAY CREATE LISTINGS FOR SPACES, AND GUESTS MAY LEARN ABOUT AND BOOK SPACES DIRECTLY WITH THE SPACE PARTNER. YOU UNDERSTAND AND AGREE THAT UPFLEX IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN SPACE PARTNERS AND GUESTS, NOR IS UPFLEX A REAL ESTATE BROKER, AGENT, OR INSURER. UPFLEX HAS NO CONTROL OVER THE CONDUCT OF SPACE PARTNERS, GUESTS, AND OTHER USERS OF THE SERVICE OR ANY SPACES, AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW. YOUR TRANSACTIONS, COMMUNICATIONS, AND INTERACTIONS WITH ANY OTHER USERS (INCLUDING ANY INTERACTIONS BETWEEN A GUEST AND A SPACE PARTNER), INCLUDING TRANSACTIONS, COMMUNICATIONS, AND INTERACTIONS INITIATED THROUGH THE SERVICE, ARE SOLELY BETWEEN YOU AND SUCH USERS, AND YOU ARE SOLELY RESPONSIBLE FOR SUCH TRANSACTIONS, COMMUNICATIONS, AND INTERACTIONS. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS OF SERVICE, NO PORTION OF THE FEES WILL DEEMED TO BE COMPENSATION FOR ANYTHING OTHER THAN THE PROVISION OF THE SERVICE.
You must be at least 18 years old and able to enter into legally binding contracts to access and use the Service and/or register an Upflex Account (defined below) By accessing or using the Service, you represent and warrant that you are 18 or older and have the legal capacity and authority to enter into a contract.
In order to use certain features of the Service, you must register for an account (“Upflex Account”) and provide information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; and (c) that you are not located in a country that is subject to U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country, and you are not listed on any U.S. government list of prohibited or restricted parties.
If you are registering an Upflex Account for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant Upflex all permissions and licenses provided in these Terms of Service. A company or entity member is responsible for the compliance of each of its individual members (e.g., its employees, contractors, and other service providers).
Each individual User may not register more than one Upflex Account unless Upflex authorizes you to do so. You may not assign or otherwise transfer your Upflex Account to another party.
You are responsible for maintaining the confidentiality of your Upflex Account login information and are fully responsible for all activities that occur under your Upflex Account. You agree to immediately notify Upflex of any unauthorized use, or suspected unauthorized use of your Upflex Account or any other breach of security. Upflex cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
You may delete your Upflex Account at any time, for any reason, by following the instructions on our Site or within the Mobile Application. Upflex may terminate or suspend your Upflex Account in accordance with “Termination and Suspension” below.
By registering an account, you agree to be bound by these Terms of Service, the Data Protection Addendum and that you accept and acknowledge the Privacy Notice which can be found Here (insert hyperlink). By registering an account, you also agree to be contacted at the email you provided in order to provide information regarding your reservations, Space updates, account details, or other necessary Upflex Service updates.
Additionally, by registering and creating an account, you agree that your information may be shared with our Strategic Business Partner, Priority Pass, pursuant to the terms in the Data Protection Addendum and Privacy Notice.
GUESTS AND FEES
Users may purchase access to a Space through the Service. Details about purchasing access to a Space are available under “Pricing” on the Site or the Mobile Application. When a User completes a reservation for a Space (thus becoming a Guest), you agree to pay the applicable fees and charges and other pricing terms applicable to your use of the Service as specified in these Terms of Service and as otherwise communicated to you through the Service, including any applicable fees and service charges. All fees and charges paid by Users in connection with the Service are non-refundable, except as expressly stated in these Terms of Service. All fees for Spaces are paid by Guest to Upflex and Space Partners may not ask Guests to pay a Space Partner directly for use of a Space. Space Partner may ask Guest to pay for incidental fees incurred while using the Space that are not included in the Space fees (e.g., printing, courier services).
Use of the Service and all Spaces by Guests is governed by the “Guest Code of Conduct” set forth below.
Upflex reserves the right to change its pricing and access options for Spaces in its sole discretion. Our current pricing will always be available under the “Pricing” on the Site or Mobile App.
Upflex has no control over and does not guarantee (a) the existence, quality, safety, suitability, or legality of any Space; (b) the accuracy of any Space listing, ratings, reviews, or other User Content (as defined below); or (c) the performance or conduct of any User and/or third party. Upflex does not endorse any User, Guests, Space Partners, or Spaces. You should always exercise due diligence and care when deciding whether to accept a booking request from a User, use a Space, or communicate and interact with other Users, whether online or in person.
CHANGES, CANCELLATIONS, AND REFUNDS
Space Partners and Guests are responsible for any changes to a booking that they make through the Service or through Upflex customer service, including payment of any additional fees, services charges, and/or taxes associated with such changes.
Guests can cancel an accepted booking at any time. If a Guest cancels an accepted booking at least 24 hours in advance, Upflex will refund any applicable fees. If a Guest cancels an accepted booking less than 24 hours in advance, there will be no refund of applicable fees.
If a Space Partner cancels a confirmed booking, the Guest will receive a full refund of applicable fees for such booking within a commercially reasonable time of the cancellation. In some instances, Upflex may allow the Guest to apply the refund to a new booking, in which case Upflex will credit the amount against the Guest’s subsequent booking at the Guest’s direction.
In certain circumstances, Upflex may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make an appropriate refund. In such circumstances, the Guest will receive a full refund of applicable fees for such booking.
If a Guest cancels a confirmed booking or Upflex determines that it is necessary to cancel a confirmed booking, and such cancellation necessitates a refund to the Guest in accordance with these Terms of Service, the Space Partner agrees if the Space Partner has already received payment for such booking, Upflex will be entitled to recover the amount of such refund from Space Partner, including by offsetting such refund amount out from any future payments due to Space Partner.
RATINGS AND REVIEWS
Within a certain time frame after completing a Space booking, Guests and Space Partners may submit a public review and rating about the other party. Ratings and reviews by Guests and Space Partners must be accurate and may not contain any offensive or defamatory language. Ratings and reviews must specifically adhere to “Prohibited Activities” set forth below.
Users are prohibited from manipulating the ratings and reviews system in any manner, such as instructing a third party to write a positive or negative review about a Guest or Space Partner.
Ratings and reviews reflect the opinions of individual Guests and Space Partners and do not reflect the opinion of Upflex. Ratings and reviews are not verified by Upflex for accuracy and may be incorrect or misleading. You acknowledge and agree that other Users and Space Partners may publicly post ratings and reviews of you, and that Upflex may, but is not obligated to, monitor such postings. Upflex is not responsible in any manner for such ratings and reviews, and you hereby release Upflex from any and all claims, causes of actions, obligations or liabilities arising from or relating to such ratings and reviews.
Upflex may, in its sole discretion, enable Users to (a) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Service (“User Content”); and (b) access and view User Content and any content that Upflex itself makes available on or through the Service, including proprietary Upflex content and any content licensed or authorized for use by or through Upflex from a third party (“Upflex Content”) (together, Upflex Content and User Content shall be referred to “Collective Content”).
The Service and the Collective Content may in its entirety or in part be protected by copyright, trademark, and/or other laws of the United States and other countries. You acknowledge and agree that the Service and Upflex Content, including all associated intellectual property rights, are the exclusive property of Upflex and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Service or Collective Content. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Service and/or Collective Content are used for identification purposes only and may be the property of their respective owners.
You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Service or any Collective Content, except to the extent you are the legal owner of such User Content or as expressly permitted in these Terms of Service. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Upflex or its licensors, except for the licenses and rights expressly granted in these Terms of Service.
Subject to your compliance with these Terms of Service, Upflex grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (a) download and use the Mobile Application on your mobile device(s); and (b) access and view any Collective Content made available on or through the Service and accessible to you, solely for your personal and non-commercial use.
User of the App have ability to create user generated content (“USER CONTENT”) such as pictures of the space that can be used in their reviews of the Space on the App. By creating, uploading, posting, sending, receiving, storing, or otherwise making available any User Content on or through the Service, you grant to Upflex a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to such User Content to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, broadcast, and otherwise exploit in any manner such User Content to provide and/or promote the Service, in any media or platform. Unless you provide specific consent, Upflex does not claim any ownership rights in any User Content and nothing in these Terms of Service will be deemed to restrict any rights that you may have to use or exploit your User Content.
You are solely responsible for all User Content that you make available on or through the Service. Accordingly, you represent and warrant that: (a) you either are the sole and exclusive owner of all User Content that you make available on or through the Service or you have all rights, licenses, consents and releases that are necessary to grant to Upflex the rights in and to such User Content, as contemplated under these Terms of Service; and (b) neither the User Content nor your posting, uploading, publication, submission, or transmittal of the User Content or Upflex’s use of the User Content (or any portion thereof) will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Upflex may, without prior notice, remove or disable access to any User Content that Upflex finds to be in violation of these Terms of Service or Upflex’s then-current policies, or otherwise may be harmful or objectionable to Upflex, its users, third parties, or property.
Our name, the Upflex logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Upflex. You must not use such marks without our prior written permission.
Upflex respects the intellectual property of others and asks that those that use our Service do the same. In connection with our Service, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of the accounts of those that use our Service who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Service, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated copyright agent:
- your physical or electronic signature;
- identification of the copyrighted work(s) that you claim to have been infringed;
- identification of the material on our Service that you claim is infringing and that you request us to remove;
- sufficient information to permit us to locate such material;
- your address, telephone number, and e-mail address;
- a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
- a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.
Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.
Our designated copyright agent is as follows:
Attn: Copyright Agent
New York, NY 10003, USA
You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Service. In connection with your use of the Service, you will not and will not assist or enable others to:
- use the Service or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms of Service or in a manner that falsely implies a partnership with, or endorsement by, Upflex or otherwise misleads others as to your affiliation with Upflex;
- use the Service in connection with the distribution of unsolicited commercial messages (e.g., spam);
- offer, as a Space Partner, any Space that you do not yourself own or have permission to make available through the Service;
- use the Service to request, make or accept a booking of a Space independent of the Service;
- discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any violent, harmful, abusive or disruptive behavior;
- post, upload, publish, submit or transmit any User Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person or animal; (v) promotes illegal or harmful activities or substances; or (vi) violates any Upflex policy;
- use, display, mirror or frame the Service or Collective Content, or any individual element within the Service, Upflex’s name, any Upflex trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Service, without Upflex’s express written consent;
- dilute, tarnish or otherwise harm the Upflex brand in any way, including through unauthorized use of Upflex Content, registering and/or using Upflex or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Upflex domains, trademarks, copyrights, or Upflex Content;
- use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Service for any purpose;
- avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Upflex or any of Upflex’s providers or any other third party to protect the Service;
- attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Service;
- take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Service;
- export, re-export, import, or transfer the Service except as authorized by United States law, the export control laws of your jurisdiction, and any other applicable laws; and/or
- violate or infringe anyone else’s rights or otherwise cause harm to anyone.
You acknowledge that Upflex has no obligation to monitor the access to or use of the Service by any User or to review, disable access to, or edit any User Content, but has the right to do so to (a) operate, secure and improve the Service (including for fraud prevention, risk assessment, investigation, and customer support purposes); (b) ensure Users’ compliance with these Terms of Service; (c) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (d) respond to User Content that it determines is harmful or objectionable; or (e) as otherwise set forth in these Terms of Service. Users agree to cooperate with and assist Upflex in good faith, and to provide Upflex with such information and take such actions as may be reasonably requested by Upflex with respect to any investigation undertaken by Upflex or a representative of Upflex regarding the use or abuse of the Service.
If you feel that any User you interact with, whether online or in person, is acting or has acted inappropriately, including but not limited to anyone who (a) engages in offensive, violent or sexually inappropriate behavior, (b) you suspect of stealing from you, or (c) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Upflex. You agree that any report you make will not obligate us to take any action (beyond that required by law, if any).
LINKS FROM OUR SERVICE
You use all Third-Party Services at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the links to Third-Party Services, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Services.
Due to the nature of the Internet, Upflex cannot guarantee the continuous and uninterrupted availability and accessibility of the Service. Also, Upflex may restrict the availability of the Service or certain areas or features of the Service to ensure the security or integrity of our servers or to carry out maintenance measures that ensure the proper or improved functioning of the Service. Upflex may improve, enhance and modify the Service and introduce new services from time to time.
TERMINATION AND SUSPENSION
These Terms of Service will remain in full force and effect while you use the Service. We may suspend or terminate these Terms of Service and your right to use the Service at any time for any reason at our sole discretion, including for any use of the Service in violation of these Terms of Service. You may delete your Upflex Account at any time within your User settings or by sending us an email at [email protected]. Upon termination of your Upflex Account, your right to access and use the Service will terminate immediately.
In addition, Upflex may take any of the following measures (a) to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body; (b) if you have breached these Terms of Service, applicable laws, regulations, or third party rights; (c) if you have provided Upflex with inaccurate, fraudulent, outdated or incomplete information; (d) if you and/or your Spaces at any time fail to meet any applicable quality or eligibility criteria; (e) if you have repeatedly received poor ratings or reviews or Upflex otherwise becomes aware of or has received complaints about your performance or conduct; (f) if you have repeatedly cancelled confirmed bookings; and/or (g) if Upflex believes in good faith that such action is reasonably necessary to protect the personal safety or property of Upflex, its Users, or third parties, or to prevent fraud or other illegal activity:
- obscure, delete, or delay any ratings, reviews, or other User Content;
- cancel any pending or confirmed bookings;
- limit your access to or use of the Service; and/or
- temporarily or permanently suspend your Upflex Account and stop providing access to the Service.
If we take any of the measures described above, you will not be entitled to any compensation for pending or confirmed bookings that were cancelled.
If your access to or use of the Service has been limited or your Upflex Account has been suspended or terminated by us, you may not register a new Upflex Account or access and use the Service through an Upflex Account of another User.
TRANSACTIONS BETWEEN GUESTS AND SPACE PARTNERS FOR BOOKING SPACES
Upflex offers the Service as a platform to connect Space Partners and Guests and to facilitate the booking of Spaces between the Space Partners and Guests. You understand and agree that Upflex does not act as an insurer or a Guest’s contracting agent or real estate broker. If a Guest requests to book a Space and/or ultimately uses a Space offered by a Space Partner, Upflex is not a party to any agreement entered into between the Guest and the Space Partner.
If you utilize a Space offered by a Space Partner, such Space Partner may require you to sign in and provide certain information upon arrival at the Space. Any communications and/or marketing from Space Partner to Guest as a result is solely the responsibility of Space Partner. Upflex has no control over or responsibility for such communications and/or marketing and Guest may unsubscribe in accordance with instructions provided by Space Partner.
GUEST CODE OF CONDUCT
All Guests visiting any Space booked through Upflex must abide by the Upflex Code of Conduct, which means adhering to the following:
- Be respectful. Respect the Space rules and others in the Space.
- Clean up after yourself. Shared spaces need everyone to be responsible for themselves and to pitch in to clean up.
- Kindness is cool. Treat others well. Offer and find business solutions for others and they will do the same.
- The Space is for working. Spaces are a great place to meet people and exchange ideas, but don’t be a distraction. Please keep social interaction to a minimum in areas where people are working.
- Use the Space safely and legally. Spaces are not meant for any usage that could be considered “high risk” or for carrying out any illegal activities, nor any immoral, unlawful, or objectionable purposes.
SPACE USE AND ACCESS
Guests agree to use the Space provided for general office purposes only. Guests may not use the Space to carry out any illegal activities or use the Space (a) in violation of law, and Space rules, or any other reasonable regulations or rules adopted by the Space Partner, or (b) for any immoral, unlawful, or objectionable purposes. Guests shall not use or permit the usage of any illegal drug or substance and shall not make or permit any unreasonable or unnecessary noises or odors in or upon the Space or the building in which the Space is located. Guests shall not commit, or suffer to be committed, any waste upon the Space or any nuisance (public or private) or other act or thing of any kind or nature whatsoever that may disturb the quiet enjoyment or cause unreasonable annoyance of any other occupants of the Space or the building in which the Space is located.
Guests agree not to exceed the Maximum Occupancy of the Space.
Guests shall not make alterations, additions or improvements to the Space, including the installation of lighting or any phone or data lines.
Guests shall not generate, store, install, dispose of or otherwise handle any hazardous materials in the Space, or in or around the building in which the Space is located, in any manner contrary to any applicable law. Guests shall be liable for the costs of any removal, clean-up and/or remediation of any hazardous materials released by you or your Invitees.
Guests agree that the Space Partner has the right to require that you relocate to another Space in the same building of equal or larger size and similar configuration for the remainder of your reservation, provided that the fees for such new Space are no greater than the fees for your current Space.
The Space Partner or its authorized representatives may enter the Space at any time. Unless there is an emergency, the Space Partner will, as a matter of courtesy, try to inform you in advance when the Space Partner needs access to the Space to carry out testing, repair or work other than routine inspection, cleaning and maintenance.
Guests must take good care of and not damage, waste or make any changes to the Space or space leased or owned by the Space Partner of which the Space is a part, or the building in which the Space is located (collectively, the “Space Partner Area”). Guests shall not alter, add, replace, remove or damage any furnishings, equipment or other personal property located in, on or around the Space Partner Area. At the end of the Term, the Guest must deliver the Space to the Space Partner in good condition, normal wear and tear excepted. If any damage (beyond normal wear and tear) to the Space should occur while in your care, custody or control, you agree to pay reasonable repair/replacement costs and to notify the Space Partner immediately upon discovery of such damage occurring. Guests are liable for any damage caused by such Guest or by such Guest’s Invitees to the Space Partner Area.
If available at the Building, a Guest may also have access to and non-exclusive use of any portions of the Building designated for common use of tenants and others (“Common Areas”), as, and to the extent, described in the House Rules. Common Areas may be changed, relocated, altered, eliminated or otherwise modified at any time during the Term without the consent of, or notice to, Guest. Unless otherwise set forth in the House Rules, the right to parking is not provided to Guests.
If available, Guests may also have access to and non-exclusive use of any shared office equipment and kitchenettes (the “Shared Facilities”) located near the Space on a first-come, first-served basis as, and to the extent, described in the Space rules. The Space Partner may make changes to the Shared Facilities from time to time during the Term including, without limitation, removal of all or portions of the Shared Facilities without your consent or notice to Guest.
KEYS AND SECURITY
Any keys or entry cards for the Space which the Space Partner lets a Guest use remain the Space Partner’s property at all times. Guests shall not make any copies of them or allow anyone else to use them without the Space Partner’s consent. Any loss of keys or entry cards must be reported to the Space Partner immediately, and Guests must pay the cost of replacement keys or cards and or changing locks, if required by the Space Partner. Guests shall not place any additional locks or bolts of any kind upon any of the doors or windows of the Space, nor make any changes to existing locks or the mechanisms thereof.
Guests hereby unconditionally release Upflex from any loss, liability, claim, demand, damage, costs and expenses, including reasonable attorneys’ fees, which you now have of have ever had against Upflex relating in any way to your use of the Service, including but not limited to your use of a Space and/or interaction with a Space Partner through our Service.
If you choose to use the Service or Collective Content, you do so voluntarily and at your sole risk. The Service and User Content are provided on an “as is” and “as available basis”, and Upflex expressly disclaims any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We make no warranty that the Service will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe. We make no warranty that the Service or any Space reservation or booking will meet your requirements, or that any Space meets applicable legal standards and is safe or suitable for your intended use. Upflex cannot guarantee and does not promise to Space Partners and Guests, and Space Partners cannot guarantee and do not promise to Guests, any specific results from the use of the Service or a Space. If applicable law requires any warranties with respect to the Site and/or Mobile Application, all such warranties are limited in duration to 90 days from the date of first use. THE DISCLAIMERS SET FORTH ABOVE IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
LIMITATION OF LIABILITY
UPLEX DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR THE ACTIONS OF OTHER INDIVIDUALS YOU ENCOUNTER THROUGH OUR SERVICE. YOU SHOULD BE AWARE THAT OTHER USERS, GUESTS, AND SPACE PARTNERS MAY NOT BE WHO THEY CLAIM TO BE. WE DO NOT PERFORM BACKGROUND CHECKS ON OUR USERS, GUESTS, OR SPACE PARTNERS, NOR DO WE GUARANTEE THAT OUR USERS, GUESTS, OR SPACE PARTNERS’ PROFILES OR ACCOUNT INFORMATION IS ACCURATE. WE DO NOT ENDORSE, SUPPORT, OR VERIFY THE FACTS, OPINIONS, OR RECOMMENDATIONS OF OUR USERS, GUESTS, OR SPACE PARTNERS. IF A DISPUTE ARISES BETWEEN USERS, WE HAVE NO RESPONSIBILITY OR OBLIGATION TO PARTICIPATE, MEDIATE, OR INDEMNIFY ANY PARTY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UPFLEX IS NOT RESPONSIBLE OR LIABLE IN ANY MANNER FOR ANY LOSS OR DAMAGE ARISING OUT OF YOUR TRANSACTIONS, COMMUNICATIONS, BOOKINGS, AND INTERACTIONS WITH ANY OTHER USERS OR YOUR USE OF THE SERVICE. UPFLEX DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS BY SPACE PARTNERS, OR THE CONDITION, LEGALITY OR SUITABILITY OF ANY SPACES. YOU HEREBY RELEASE UPFLEX FROM ANY AND ALL CLAIMS, CAUSES OF ACTIONS, OBLIGATIONS, OR LIABILITIES ARISING FROM OR RELATING TO SUCH TRANSACTIONS, COMMUNICATIONS AND INTERACTIONS, LISTINGS ON THE SITE OR MOBILE APPLICATION, COLLECTIONS SENT TO YOU BY ANOTHER USER AND THE QUALITY, CONDITIONS OR SUITABILITY OF ANY SPACE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER UPFLEX NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICE OR COLLECTIVE CONTENT WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, LOSS OF GOODWILL, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES, ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING FROM OR RELATING TO (A) THESE TERMS OF SERVICE, (B) FROM THE USE OR INABILITY TO USE THE SERVICE OR COLLECTIVE CONTENT, (C) FROM ANY COMMUNICATIONS, INTERACTIONS, OR MEETINGS WITH OTHER USERS OF OTHER PERSONS WITH WHOM YOU COMMUNICATE, INTERACT, OR MEET AS A RESULT OF YOUR USE OF THE SERVICE, (D) FROM YOUR LISTING OF A SPACE, OR (E) FROM YOUR BOOKING OF A SPACE, INCLUDING THE PROVISION OR USE OF A SPACE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT UPFLEX HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.
LIMITATION ON TIME TO FILE CLAIMS
Any and All Cause of Actions, that may arise or relate to this Agreement for any User linked to a Corporate Client Account, must be commenced within in the time period proscribed the Business Terms of Service.
You agree to defend, indemnify, and hold harmless the Upflex, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Service and/or your use of the Service, including, but not limited to, (i) your User Content, (ii) any use of the Service’s content, services, Spaces, and products other than as expressly authorized in these Terms of Service, (iii) your use of any information obtained from the Service, and/or (iv) your negligence or misuse of the Service or a Space.
For users linked to a corporate account, the indemnification clause in the Business Terms of Service shall govern.
At Upflex’s sole discretion, we may require you to submit any disputes arising from these Terms of Service or use of our Service, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Delaware law.
APPLICABLE LAW AND JURISDICTION
These Terms of Service will be interpreted in accordance with the laws of the State of Delaware and the United States of America, without regard to conflict-of-law provisions. Judicial proceedings must be brought in state or federal court in Manhattan County, New York, unless we both agree to some other location. You and we both consent to venue and personal jurisdiction in Manhattan County, New York.
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Service (“Feedback”). If you provide Upflex with any Feedback, you hereby assign to Company all rights in such Feedback and agree that Upflex will have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Upflex will treat any Feedback you provide to us as non-confidential and non-proprietary. You agree that you will not submit to Upflex any information or ideas that you consider to be confidential or proprietary.
These Terms of Service do not and are not intended to confer any rights or remedies upon any person other than the parties.
If any provision of these Terms of Service is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms of Service will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.
Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision.
You may not assign, transfer or delegate this agreement and your rights and obligations hereunder without our prior written consent. Upflex may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion. Your right to terminate your Upflex Account at any time remains unaffected.
Unless specified otherwise, any notices or other communications to Users permitted or required by these Terms of Service will be provided electronically and given by Upflex via email, Service notification, or messaging service (including SMS). The date of receipt will be deemed the date on which Upflex transmits the notice.
This Site and Mobile Application are operated by Upflex, Inc. We welcome your comments, questions, concerns, or suggestions sent either to. Please contact us using the information below:
New York, NY 10003, USA